Our services

Outbound Call Center services:

• Telesales
• Up-selling, cross-selling projects
• Appointment reconciliation, Lead Generation
• Follow-up of DM/eDM letters
• Market research, customer satisfaction surveys
• Database building and management
• Debt Collection
• E-mail/SMS/Chat promotions
• Social Media activities

Inbound Call Center services:

• Multilingual Customer Service
• Taking orders, handling complaints
• Information line, help-desk, Technical Support
• Supporting promotion projects, DM activities
• Automatic self-service solutions
• Chat, SMS-based customer service solutions
• Social Media management

CRM Consulting:

• Developing CRM strategies
• Database building
• Database management
• Database migration
• Implementing CRM programs

Marketing & Strategy Consulting:

• Market analyzing (B2C/B2B)
• Strategy building
• Direct branding
• Product and service introduction to market
• Marketing plans, implementing BTL programs
• Generating purchasing interest with direct communication